Wal-Mart Mr. Grumpy

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RLMbassist	Wal-Mart Mr. Grumpy	Lead	[-]
Posts: 72 (08/03/09 07:14 PM) Reply Quote More My Recent Posts	Tags : None Went by the local WM this afternoon for the usual household necessities, and decided to stroll back to the gun dept. and see if they actually had any ammo. I wasn't planning to buy, just wanted to see the if they even had anything interesting, and to laugh at the prices. I can't think of the last time I bought a box of loaded ammo, as I roll my own, but I still like to look sometimes. Without saying anything, I squatted down to see the ammo, and the guy behind the counter barked "I don't have nothin' that fits no handgun!!" He sounded and looked at me like he was an antebellum slave driver giving one of his underlings a dressing down. What a jerk. I guess I didn't look like a hunter or something. I told him, "well don't worry about it, I'm just looking." Felt like saying a lot more to the Buddha looking pinhead, but no since exchanging expletives with a major crab. Nice customer service!!!
usernamehasbeentaken		#1	[-]
Posts: 583 (08/03/09 07:55 PM) Reply Quote More My Recent Posts	well at least you've got someone behind the counter at my local one, even if there were ammo on the shelves, there's no employees found in sporting goods to crab at you, let alone sell you some the last time I complained back up front in customer service, the ol' biddy rolled her eyes and asked if I was there to buy ammo this ongoing 'situation' seems to be a growing FUBAR for their PR folks, and will have lingering ill effects for years to come Bob
beanstrung		#2	[-]
Posts: 5382 (08/03/09 08:56 PM) Forum Site Moderator Reply Quote More My Recent Posts	usernamehasbeentaken wrote: the last time I complained back up front in customer service, the ol' biddy rolled her eyes and asked if I was there to buy ammo... Oh my! God forbid that a potential customer should enter the store in an attempt to spend his hard-earned money! That just creates an unnecessary hardship on all of the folks that work there... --------------------------------------------------------------------------- What part of "shall not be infringed" don't you understand? Joel 3:9-10
trautert		#3	[-]
Posts: 5316 (08/03/09 10:10 PM) Forum Site Moderator Reply Quote More My Recent Posts	Doesn't that just get your drawers in a bunch when you're trying to do your job and some low-life customer comes along and gets in your way? Tom Ne Desit Virtus Rakkasans
7GREEN		#4	[-]
Posts: 654 (08/03/09 10:38 PM) Veteran member Reply Quote More My Recent Posts	I don't shop at WalMart for a variety of reasons, that sounds like another one to add to the List.
Ed Novak		#5	[-]
Posts: 2062 (08/03/09 10:39 PM) Reply Quote More My Recent Posts	Personality disorder on the part of the employee? I remember stopping at an IA rest stop north of Des Moines several years ago on the way back to KS with my wife driving. She opened her door and emptied the last oz or two of a can of water onto the pavement as I stepped out and tapped the cobble from my pipe. Got a double blast of stern advice from a "groundsman" a few yards away about "pouring pop on his parking lot" - my wife told him it was water - "Who in hell ever heard of carrying cans of water in their car?" and warning to me that I'd better not even think of smoking in his latrine. First and only time in my life that I really, really wanted to punch some guy in the face without another word. Wife said, as we drove away, "my God, I've never seen you so upset." Sometimes, some folks just stir a bit of the savage in us without too much effort on their part. ed NRA Endowment member LECS #2
high speed cruise		#6	[-]
Posts: 3082 (08/04/09 01:24 AM) Veteran member Reply Quote More My Recent Posts	Professionalism in general is on the decline in America. This summer, I am working a bit of retail in a store and LOVE it. I have a blast with customers...I can't say my coworkers do. Most often they seem to hate all existence. I am not sure what causes that. When faced with an idiot, it is difficult to respond since well, it's hard to converse with someone who isn't on the same level. If fun was wanted, you could act like you couldn't hear and see if you could get "Mr. Grumpy" to yell or pretend not to understand English. Comedians make millions doing that sort of thing! hsc
m1 talker		#7	[-]
Posts: 6899 (08/04/09 07:44 AM) Veteran member Reply Quote More My Recent Posts	I think it is high time to bring back those "sting" operations some stores used to have. That was were management would bring in a few employees from another store in a different state for a day or two. These people were supposed to act like Joe Customer who was not familiar with the store layout. Usually they were wired and someone parked out front recorded and monitored what went on. The "customers" would try finding a particular item in the store and ask the sales help or "associates" for help in finding it. Being that these "customers" were customer service staff at identical stores, only different states, they usually knew all the things that really irriateded the store associates and they would use them to their advantage. These sort of sting operations would result in firing to promotion of the store employees that were unwittinly taking part of the project. It sure brought the level of cusomer service up quite a bit in some stores. Curt
RLMbassist		#8	[-]
Posts: 73 (08/04/09 09:43 AM) Reply Quote More My Recent Posts	Yep, agree with all you guys, especially Ed. Glad I was able to control myself. What I really wanted to do was grab the box from my cart, jump the counter, and shove the box of tampons I was buying for my wife, down his surly throat, and ask him how they tasted! But, as always, it wasn't worth the trip to the local law enforcement center......
eagle7		#9	[-]
Posts: 4026 (08/04/09 10:27 AM) Reply Quote More My Recent Posts	Customer service has gotten worse in the last two decades. I think it has a lot to do with the Generation X and Generation Y population who make up most of the sales force today. As a group many of them don't enjoy working for a living and they have the mentality that they are "living for the weekend". There has also been a coarsening of American culture in which rudeness and bad manners are tolerated. My wife has worked for years at a large department store that has stores across the nation, and management has a lot of head aches with the retail employees and their lack of people skills. The "associates" (remember when they were called salesmen and clerks?) don't want to show up on time, show zero initiative, and often show their dislike for their job in front of customers. Forty years ago these folks wouldn't be able to hold a job for a week, but for various reasons they linger around until a replacement can be hired. The store manager is punch-drunk from having to hire and fire scores of people that just don't work out. Recently they fired a clerk for stealing from the store (she was skimming from the cash registers) and now she's sueing the store for wrongful termination. The problem with Walmart is that almost all the employees are part time help, so Walmart doesn't have to pay full time benefits. Whenever I go in Walmart I'm struck with the ignorance of much of the help. Two weeks ago I went to Walmart to pick up some automotive windshield solvent. I asked a female clerk in her twenties where it was displayed, and she told me to look three aisles over. As I looked over her shoulder I spied a rack of windshield washer solvent gallon jugs five feet behind her. I think Walmart customer service is definitely affected by minimum wage caliber employees.
Mountain Doctor		#10	[-]
Posts: 3616 (08/04/09 10:29 AM) Forum Site Moderator Reply Quote More My Recent Posts	Personality disorder on the part of the employee? I'd say yes. Hyperaholosis to be percise. After the Rapture he can have my Corvette. In the words of Larry The Cable Guy, "Lord, I apologize."
high speed cruise		#11	[-]
Posts: 3085 (08/04/09 11:22 AM) Veteran member Reply Quote More My Recent Posts	I've seen a lot of unprofessionalism in most places I've worked: managers didn't have a clue, lots of employee abuse/bullying, rules routinely broken by managment (rules they themselves wrote)......since these are the people doing the hiring, what can you expect of the employees they hire? Unions of course are not concerned with their members; often times are not even knowledgeable about employment law. They only care about who the president is and that situation is about to get incredibly worse. hsc Last Edited By: high speed cruise 08/04/09 12:07 PM. Edited 1 times.
trautert		#12	[-]
Posts: 5317 (08/04/09 12:07 PM) Forum Site Moderator Reply Quote More My Recent Posts	When I retire the next time, I am going to get a job as a WalMart "Greeter".. You guys know Jeff Dunham's dummy Walter? Welcome to WalMart. Get your stuff and get out! Tom Ne Desit Virtus Rakkasans
usernamehasbeentaken		#13	[-]
Posts: 584 (08/04/09 07:08 PM) Reply Quote More My Recent Posts	and while we're on the subject of 'Wally ragging', is there anyone else tired of them re-arranging the shelves where you can't find the item that was there the last time you looked, so you have to ask an 'associate' for help grrr... time for a chill pill Bob
69396	Check it out	#14	[-]
Posts: 808 (08/05/09 01:15 PM) Reply Quote More My Recent Posts	Anyone who hasn't seen the movie "Idiocracy" needs to give it a look. Hilarious and explains so many trends. Rough language warning.
nothernug		#15	[-]
Posts: 11373 (08/09/09 11:20 AM) Forum Site Moderator Reply Quote More My Recent Posts	And you did what? You can get an employee rating card from the customer service desk. Since it just takes a moment, you can even cut the line just as they finish one customer and just ask for the card and usually they'll just hand it right over. The store manager's options are limited by the state of today's labor pool yes. But they can't begin to address the problem, specifically in detail, if nobody tells them. On the same token, we have had occasion to compliment people in both Walmart and Lowes. Doesn't hurt to let them know when something's right either. Diplomacy is the art of saying nice doggie until you can find a rock. Will Rogers
RLMbassist		#16	[-]
Posts: 81 (08/09/09 01:17 PM) Reply Quote More My Recent Posts	'NUG, Check out my 'Update' post.
44henry		#17	[-]
Posts: 127 (08/09/09 08:54 PM) Reply Quote More My Recent Posts	On the Wal-Mart note, they dropped the price of their 100-round shotshell value packs to $20.97. Perhaps the ammo market is about to turn around? 44henry
usernamehasbeentaken		#18	[-]
Posts: 588 (08/10/09 06:36 PM) Reply Quote More My Recent Posts	thanks Highpower dropped by my local WM yesterday, and the shelves are still bare even the shot boxes were few and far in between the drought continues, so I may be needing some more of dem pills... Bob

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